Kareem has over 32 years of international CRM experience across UK, Europe and Asia-Pacific. He has designed and developed CRM software for global banks, telcos and marketing agencies such as Ogilvy. He founded Star CRM as a means to fulfil his passion for solving problems for Clients, using math and technology. STARDriver® CRM Engine is the realization of that vision! When not providing innovation and inspiration to his team, you will find him scuba diving, running marathons, duathlons, triathlons and riding fast bikes!
Sharada has over 20 years of CRM experience across the Asia-Pacific region. With her strong skills in marketing, data, analytics and technology, Sharada has been a trusted advisor to many Clients across industries. She has rolled out several platforms for Clients encompassing CRM software and services. She joined Kareem's quest for creating CRM excellence in Asia in 2002 and brings structure, focus and clarity to the team at Star CRM. When not chasing the team on day-to-day operations, she enjoys marathons, duathlons, kickboxing, yoga and cooking !
Lavanya has over 10 years of experience across Malaysia and India. Her unique blend of skills cuts across project management, PL/SQL, Oracle Apex, React, BI tools and business analysis. Lavanya solves countless problems for Clients each and every day! She manages the delivery of software projects for our Clients and makes things happen with her kick-ass software development team ! When not working, she is a dedicated mother of two and a fabulous cook! She cooks a mean Hyderabadi biryani for the team every now and then!
A lawyer turned marketer, Julian gave up the world of law to run CRM initiatives for Clients at Star CRM. With over 15 years of experience under his belt, Julian oversees the spectrum of CRM services for Clients cutting across loyalty management, data & analytics, digital marketing and telemarketing. Julian leads a team of CRM Managers and is responsible for set-up, execution and tracking of CRM platforms for Clients. When not working, you can find him outdoors. He is an avid hiker, traveller, a talented wedding photographer and a keen entomologist!
Jonie brings to the table over 15 years of experience in loyalty and campaign management. She previously headed up the loyalty program for MBF cards and has also had the amazing experience of being an entrepreneur in the restaurant business. She leads business development and manages the delivery of CRM software and services for our Clients in Singapore. Her interests outside of work include diving, travelling, reading and movies. She is also devoted to her neices.
Nazir has over 10 years of experience in IT security, network administration, data storage and back-ups, server deployment and maintenance. He manages the IT infrastructure for Star CRM across Malaysia, Singapore and India and also oversees the deployment of hardware and software required for roll out of our CRM solutions to our clients. A self-confessed geek, die hard Liverpool fan and a family man, juggling IT, football and family life can often pose its challenges!
Kartika is a everyone's favorite person in the office as she ensures everyone receives their salaries and bonuses on time. She is also fierce when it comes to chasing colleagues on all things related to money. She is one of the key pillars behind the business is responsible for all financial functions in the company. This tough cookie is a mother of 2 and when not busy, she heads to the beach with her kids, enjoys fish and chips and hopes to one day visit Paris and Tibet!
As HR Manager of Star CRM, Fathy is responsible for the attraction, engagement, development, and experience of Star CRM's most important asset – its people. She champions our mission to unlock the potential of every team member across our India, Malaysia, and SIngapore offices thus playing a critical role in enabling the company to be the ultimate team ! She is passionate about life, people and culture. When not working, she loves dancing, singing and going on road trips.
Ramzi hails from Iraq. He started out his career in customer service. His understanding of call centre business combined with his skills in reporting and analysis landed him a job as a Business Analyst in Agoda in charge of tracking agent productivity and defining process improvements. He leads all the Call Centre engagements at Star CRM and oversees the spectrum of operations from recruitment, training, productivity and results tracking for Clients. He loves the outdoors and goes on frequent camping trips. He is also a fitness freak with a proud six pack !
Jackie hails from the Philippines. She started out her career with Leo Burnett in advertising and is passionate about marketing and Client servicing. She leads the engagement for several Clients in Star CRM. Calm, cool and efficient, she juggles various Client requirements spanning across designing loyalty programs, developing mobile app specifications, executing multi-channel campaigns, organizing business reviews and briefing her internal stakeholders. When not working, she is a keen traveller and loves great parties !
Bryan is a solid veteran with over 17 years of experience in the world of CRM, loyalty, data and analytics. He has implemented several ROI generating loyalty initiatives for cruise liners, casinos and multi-theme parks. Bryan leads the engagement for several Clients in Star CRM and holds the fort on their loyalty programs. He loves analyzing data and translating data into insights and those insights into an actionable plan for Clients. When not working, he is a devoted father who loves cooking for his family. He is also into playing badminton and pool !
Srinivas is a seasoned project manager with over 10 years of experience across strategic planning & development, project management, business analysis, Client engagement, innovation & creativity, six sigma and process mapping. He has a Masters in Business Administration in HR & Marketing and started his career as a software recruiter before moving onto project management. When not articulating complex technologies on coffee napkins, Srinivas is passionate about learning new technologies, organic farming, travelling and fast cars.
Hizam is an accounting and finance professional with over 6 years of experience in financial reporting and project accounting. He is passionate about accounting, numbers and forecasting models. He is responsible for the financial functions in the company and making sure everyone stays on track. When not working, Hizam likes to watch movies and read books. He loves the Superheroes in particular.
Natalia comes from Russia and has a background in engineering and a Masters in Business Administration. She started out her career as a software developer and went on to become a project manager. She has over 12 years of experience in working with Clients to specify business requirements, defining business logic, planning and managing timelines for software development projects. She is a keen traveller and can be found outdoors meeting avid hikers on hiking trips.
Madelin is passionate about solving data problems for Clients. She is busy all day with complex data extractions, building reporting dashboards, designing models for customer segmentation and sales target setting, business analysis and reporting. Madelin hails from East Malaysia and holds a degree in IT. When not working, she enjoys cooking, hiking outdoors and chilling with friends. She particularly loves her native Iban, Chinese and Western cuisine.
Jason is from the Philippines and was in the F&B industry for 7 years before moving into a
technical role with Star CRM. A computer science graduate, Jason quickly picked up the ropes and manages data processing, list extractions and execution of multi-channel communications via e-mail, sms and push for Clients across the Asia-Pacific region. Diligent and meticulous, Jason is a favorite amongst Clients! He spends his free time hiking and at the gym.
Watch this space !
Vijayalakshmi hails from India and is a computer science engineer with over 3 years of experience in Oracle Apex, Oracle SQL and PL/SQL. She cut her teeth in Oracle Apex when developing a very complex registration and payment system for one of India's leading hospitals. She is responsible for deploying quality software solutions for many prestigious Clients in Star CRM. During her free time, she likes watching movies and cooking.
Pallavi hails from Delhi, India and has a Masters degree in computer science engineering. She spent the first few years of her career teaching software development to students. She then decided to enter the industry and get her hands dirty in execution. She joined Star CRM and has since rolled out some great mobile app solutions for Clients. When not working, she likes to cook, travel, and chill with her family at home !
Watch this space !
Shruti has a degree in Computer Science and has over 3 years of experience with automated and manual testing. At Star CRM, she is responsible for developing test plans, test cases, test reports and defect management. She is a relentless bug finder, gaining her the respect of the software development team. During her free time, she loves watching movies, cooking and chilling with family.
Gautam has a degree in Computer Science and has over 3 years of experience with automated and manual testing. At Star CRM, he is responsible for developing test plans, test cases, test reports and defect management. He is a relentless bug finder, gaining him the respect of the software development team. During his free time, he likes to chill with friends and family.
Watch this space !
Watch this space !
Zairil supports the maintenance of the IT infrastructure for Star CRM and our Clients. He ensures the daily operations goes on without a hitch. With more than 10 years of experience in server maintenance and deployment, he spends most of his days in the cold room ensuring everything is in tip top shape round the clock. To blow off steam he enjoys listening to metal music and is an avid collector of Vinyl records and cassettes.
Trish started out her career in telesales and moved onto the world of marketing. She supports the CRM team with execution of multi-channel campaigns via e-mail, sms, push notifications, campaign coordination, dipstick surveys, reporting and analysis. When not working, Trish loves to dance and chill with friends. She is also a lover of exquisite pasta dishes and cooks a mean pasta herself !
Watch this space !
Yani is a bright young lady who oversees the office housekeeping at Star CRM and ensures that everything runs smoothly. From managing employee work permits to organizing daily breakfast buffet and taking charge of office parties, Yani is always on the go! When not working, she enjoys reading horror novels, listening to music and chilling with her friends.
Ash is a seasoned call centre manager with specialist skills in outbound telesales and customer service. She loves a sales challenge and cracking her head on improvements for Clients. Never content with the current state of operations, she is always pushing the boundaries with her team to deliver better results. When not working, she likes cooking for friends!
Brandon is a seasoned team leader with specialist skills in outbound telesales and tele-surveys. He likes to achieve sales targets and hates losing. He is responsible for efficient floor operations and agent supervision at Star CRM. When not working, Brandon loves discovering Malaysia. He is also an avid gamer and loves spending time with his PS4.
Guna oversees the out hours' call centre operations at Star CRM. From organizing night shifts, public holiday shifts, overseeing call volumes, tracking call quality, Guna always ensures that the team delivers high quality service and that SLAs are always met. When not working, Guna is a self professed Arsenal football fan and lets off some steam playing futsal.
Nashib hails from Bangladesh and provides technical support to our Clients via phone and e-mail. His great phone skills combined with his knowledge of Star CRM software products and services, makes him a reliable team member when it comes to lending support to our Clients. When not working, he is an avid gamer!
“We are extremely proud to be presented with the 2018 Frost & Sullivan Malaysia CRM Cloud Vendor of the Year award. Ultimately, regardless of what industry you’re in, it all boils down to the relationship with your customers and how you manage it. We have 12 cutting-edge products and services designed to do just that. Our CRM software and services give our Clients all the ammunition they need to engage with their customers efficiently and effectively. We are constantly pushing the boundaries of technology to make our solutions more intelligent and sophisticated in terms of interaction and engagement with customers. We are currently in the process of enhancing some of our solutions using AI and blockchain technology…we are very excited about this. Watch this space!” said Kareem Qureshi, Managing Director at Star Solutions.
Star CRM was named the Best CRM Cloud Vendor of 2018 by Frost & Sullivan. 33 companies in Malaysia were recognized for their outstanding industry achievements after some rather rigorous benchmarking by Frost & Sullivan. Our awesome Starlites let their hair down and partied the night away at the Hilton KL Sentral !!! :-)
We are stoked about being recognized by APAC CIO Outlook Magazine as No. 7 out of the Top 25 CRM solution providers in Asia-Pacific. We could have not done this without our awesome team and amazing Clients !!!
We have some great parties every quarter. We work hard for our Clients and make it a point to spend some quality time letting our hair down. This was a 70s themed party and what great fun it was !!!