STARDriver Help Desk. Powered by Oracle.

A powerful solution for call centres designed to deliver maximum operational efficiency. 

STARDriver Help Desk

Our Help Desk solution includes 4 robust modules to support help desk agents, supervisors and senior management. It comes 80% out-of-the-box and requires only 20% configuration and customization, based on the individual needs of an organization.

  • Automatic retreival of caller ID.
  • Multiple search filters for easy retrieval of customer details.
  • Creation and management of tickets at customer level.
  • Automatic classification of priority based on ticket category.
  • Automated notification to customers on ticket status.
  • Systematic management of open, overdue and closed tickets.
  • Ability to merge duplicate tickets.
  • Auto conversion of e-mail and web enquiries into tickets.
  • Built-in workflow to send tickets to other departments.
  • Easily set and track SLAs by department.
  • Easily set-up notifications and alerts on SLAs.
  • Built-in sms and e-mail to send personalized communications to customers such as product brochures, ticket updates etc.
  • Customized access to customer's historical transactions.
  • Track ticket status by help desk reps.
  • Ability to close tickets at supervisor level. 
  • Track SLAs by department for timely closure of tickets.
  • Automated call recordings to track call quality.
  • Track e-mail delivery logs.
  • Manage users and permissions.
  • Manage SLAs and notification templates.
  • Manage customer communication templates.
  • Access to a powerful dashboard with drill down filters by date range, outbound agent, products and services.
  • Interactive reports that can be downloaded to Excel, CSV, PDF etc.
Mobirise

Log and track every customer enquiry!

A dream tool for call centres that is user-friendly, practical and delivers maximum operational efficiency.

Powerful cloud-based solution fully powered by Oracle.

We got your back. 

STARDriver Help Desk is a dream tool for call centres delivering maximum operational efficiency.

Use our powerful, practical, user-friendly solution to log and track every customer enquiry!   

Powerful cloud-based solution fully powered by Oracle.

Leading-edge
functionality.

Our solution comes with cutting-edge features to engage with your customers efficiently and effectively. 

Cloud & on-premise hosting.

Flexible hosting options for cloud and on-premise are offered based on
your business requirements. 

Lead time of just 12-16 weeks. 

Our solutions are 80% out-of-the-box, requiring only 20% customization and configuration. Go live in 12-16 weeks !

We offer value for money.

World-class solutions delivered at a fair and reasonable price, inclusive of training, licensing, support and maintenance. 

Request A Demo

Call us today to see how we can help your business. 








Named Best CRM Cloud Vendor of 2018 By Frost & Sullivan.

Ranked No.7 Out Of Top 25 CRM Solution Providers in Asia-Pacific By APAC CIO Outlook Magazine In 2017.

20-year proven track record in delivering world-class CRM software & services to Clients in the Asia-Pacific region. 

Malaysia 

Star CRM Sdn.Bhd.
Level 2, Tower 5, Avenue 5,
The Horizon, Bangsar South,
No. 8 Jalan Kerinchi,
Kuala Lumpur 59200 .
Tel:  + 60 3 2240 9992
Fax: + 60 3 2240 9991
Email: info@starcrm.com.my
www.starcrm.com.my

Singapore 

Star CRM Pte Ltd.
1 Raffles Place, 
One Raffles Place Tower 1,
Level 24 ,
Singapore 048616.
Tel:  +65 6408 0625
Fax: +65 6408 0601
Email: info@starcrm.com.sg
www.starcrm.com.sg

India 

Star CRM India.
#77, West of Chord Road,
Beside Mahalakshmi Layout Metro Station, 2nd Floor
Bangalore – 560086
Tel: +91 80 23379990
Email: info@starcrm.co.in
www.starcrm.co.in

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