STARDriver Outbound Manager
Our outbound solution includes 4 robust modules to support telemarketing agents, supervisors and senior management. It comes 80% out-of-the-box and requires only 20% configuration and customization, based on the individual needs of an organization.
- Automated survey builder to set up probing questions based on campaign requirements.
- Sophisticated soft phone dialing.
- Automated call status outcomes.
- Automated notifications and alerts on priorities.
- View and track call history at a glance.
- Customized access to view customer history .
- View call scripts and prompts on offers.
- Workflow to send case to supervisor.
- Easy update mechanics for supervisor.
- Easily set and track SLAs by department.
- Easily set-up notifications and alerts on SLAs.
- Convenient SMS and E-mail to send personalized communications to customers.
- Assign records from one agent to another.
- Import leads and manage data distribution to teams.
- Track call status and KPIs by telemarketer.
- Track sales and commissions earned by telemarketer.
- Listen to call recordings and track call quality.
- Track e-mail delivery logs.
- Manage users and permissions.
- Manage customer communication templates.
- Access to a powerful dashboard with drill down filters by date range, outbound agent, products and services.
- Interactive reports that can be downloaded to Excel, CSV, PDF etc.
Dial into profits with our powerful outbound call management solution.
Executes over 30 different outbound tasks. Your telemarketers will love this!
Powerful cloud-based solution fully powered by Oracle.