STARDriver Outbound Manager
STARDriver® Outbound Manager is a 70% out-of-the-box solution needing only 30% customization and configuration. This means that we can easily cater to your company’s customization requirements without having to start from ground zero. This also means that your leads times to go LIVE are significantly reduced, making our solution an excellent choice for your CRM needs.
Our solution offers sophisticated, state-of-the-art features, all designed to engage with your customers efficiently and effectively.
Key features include:
- Easy data import of leads using a friendly wizard-driven process.
- Powerful features to manage data distribution to agents and teams.
- Soft phone dialling feature integrated with PABX.
- Automated screen builder to set-up agent outbound screen.
- Sales leaderboard to track agent productivity and sales targets.
- Easy navigation to call wrap-up statuses.
- Easy navigation to call scripts and prompts on offers.
- AI driven insights for agents to make relevant offers to customers.
- Access to customer’s call history and remarks.
- Send sms feature to send personalized sms messages to customers.
- Send e-mail feature to send personalized e-mails to customers.
- Save time with a ready library of SMS and e-mail templates.
- Integration with Client systems to access customer's transaction history.
- Integration with payment gateways for payments and tokenization.
- Workflow engine to escalate case to supervisor.
- Powerful QA module to retrieve call logs and evaluate call quality.
- Admin console to set-up call statuses, call scripts, agent targets, commission tiers etc.
- Manage users and permissions.
- Set-up eDM and sms templates for customers.
- Supervisor ability to move and re-assign leads across telemarketing agents.
- Access to a powerful dashboard with amazing BI capabilities.
- Interactive reports providing end users with the capability to drill through various levels of data, filter, sort, compute, aggregate and export data to various formats.
Dial into profits with our powerful outbound call management solution.
Executes over 30 different outbound tasks. Your telemarketers will love this!
Powerful cloud-based solution fully powered by Oracle.