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STARDriver® Service Desk is a state-of-the-art contact call center solution offered by the best CRM Software Singapore provider, designed for customer service teams to deliver a seamless customer experience across channels.

Our contact call center solution brings it all together to provide powerful, hi-tech case management capabilities to customer service teams. One central platform to log, manage, track, and resolve your customer’s problems!

Put STARDriver® Service Desk to work for your business

STARDriver® Service Desk (Known previously as Help Desk)

STARDriver® Service Desk is a 70% out-of-the-box solution needing only 30% customization and configuration. This means that we can easily cater to your company’s customization requirements without having to start from ground zero. This also means that your leads times to go LIVE are significantly reduced, making our solution an excellent choice for your CRM needs.

Our solution offers sophisticated, state-of-the-art features, all designed to engage with your customers efficiently and effectively.

Key features include:

  • Powerful search filters to easily retrieve your customer’s profile.
  • 360-degree view of your customer’s profile and their ticketing history.
  • A single console to create and manage tickets at customer level.
  • Easy navigation and tracking of open, overdue, and closed tickets.
  • Ability to merge duplicate tickets from multiple sources.
  • Automated creation of tickets from e-mail and web channels.
  • Automated segregation of new and existing tickets from e-mail channel.
  • Powerful workflow engine to send case to other departments for further action.
  • Easy configuration of notifications and alerts on SLAs.
  • Send sms feature to send personalized sms messages to customers.
  • Send e-mail feature to send personalized e-mails to customers.
  • Save time with a ready library of SMS and e-mail templates.
  • Integration with Client systems to access customer's transaction history.
  • Integration with payment gateways for payments and tokenization.
  • Retrieval of caller identity and call logs via integration with PABX systems such as Avaya, Sangoma, Genesys etc.
  • Powerful admin console to set-up notifications, SLAs, priorities, ticket categories etc.
  • Evaluate call quality with our automated call listening feature.
  • Manage users and permissions.
  • Manage SLAs and notification templates.
  • Manage customer communication templates.
  • Access to a powerful dashboard with amazing BI capabilities.
  • Interactive reports providing end users with the capability to drill through various levels of data, filter, sort, compute, aggregate and export data to various formats.
Mobirise

Log and track every customer enquiry!

A dream tool for call centres that is user-friendly, practical and delivers maximum operational efficiency.

Powerful cloud-based solution fully powered by Oracle.

We got your back. 

At Star CRM, we transform Client businesses with our cutting-edge suite of CRM software and services. Our solutions will equip you with all the ammunition you need to create relevant, meaningful engagement with your customers.

We cater to Enterprise and SME customers, with options for both customization and ready plug-and-play deployment.

Robust,
state-of-the-art solutions.

Our CRM software solutions are powerful, innovative and have been built on the most robust technology platforms such as Oracle.

Reduced lead times.

Our solutions are 70% out-of-the-box, requiring only 30% customization and configuration. Which means lead times to go live are significantly reduced.

High quality
meets fair price.

No hidden charges. No sales reps trying to sell you things you do not need. What you pay is a fair and reasonable price for a high-quality CRM software solution that will work for your business

Fully hosted
solution

Fully hosted solution allowing you to focus on your business without worrying about servers, storage, security, and firewalls.

Request A Demo

Call us today to see how we can help your business. 








Named Best CRM Cloud Vendor of 2018 By Frost & Sullivan.

Ranked No.7 Out Of Top 25 CRM Solution Providers in Asia-Pacific By APAC CIO Outlook Magazine In 2017.

20-year proven track record in delivering world-class CRM software & services to Clients in the Asia-Pacific region. 

Singapore 

CRM Software Singapore
Star CRM Pte. Ltd.
30 Cecil Street,
#19-08,
Prudential Tower,
Singapore 049712.
Tel:  +65 6303 2679
Email: info@starcrm.com.sg
web: www.starcrm.com.sg

Malaysia 

CRM Software Malaysia
Star CRM Sdn. Bhd.
D-26-1, Menara SuezCap 1,
2, Jalan Kerinchi Kiri, Pantai Dalam,
59200 Kuala Lumpur, Malaysia.
Tel:   + 603 9213 0060
Email: info@starcrm.com.my
web: www.starcrm.com.my

India 

CRM Software India
Star CRM India
91 Springboard,
Gopala Krishna Complex 45/3,
Residency Road, M G Road,
Bengaluru, 560025
Karnataka, India.
Email: info@starcrm.co.in
web: www.starcrm.co.in

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