STARDriver Help Desk. Powered by Oracle.

A powerful solution for call centres designed to deliver maximum operational efficiency. 

STARDriver Help Desk

Our Help Desk solution includes 4 robust modules to support help desk agents, supervisors and senior management. It comes 80% out-of-the-box and requires only 20% configuration and customization, based on the individual needs of an organization.

  • Automatic retreival of caller ID.
  • Multiple search filters for easy retrieval of customer details.
  • Creation and management of tickets at customer level.
  • Automatic classification of priority based on ticket category.
  • Automated notification to customers on ticket status.
  • Systematic management of open, overdue and closed tickets.
  • Ability to merge duplicate tickets.
  • Auto conversion of e-mail and web enquiries into tickets.
  • Built-in workflow to send tickets to other departments.
  • Easily set and track SLAs by department.
  • Easily set-up notifications and alerts on SLAs.
  • Built-in sms and e-mail to send personalized communications to customers such as product brochures, ticket updates etc.
  • Customized access to customer's historical transactions.
  • Track ticket status by help desk reps.
  • Ability to close tickets at supervisor level. 
  • Track SLAs by department for timely closure of tickets.
  • Automated call recordings to track call quality.
  • Track e-mail delivery logs.
  • Manage users and permissions.
  • Manage SLAs and notification templates.
  • Manage customer communication templates.
  • Access to a powerful dashboard with drill down filters by date range, outbound agent, products and services.
  • Interactive reports that can be downloaded to Excel, CSV, PDF etc.
Mobirise

Log and track every customer enquiry!

A dream tool for call centres that is user-friendly, practical and delivers maximum operational efficiency.

Powerful cloud-based solution fully powered by Oracle.

We got your back. 

STARDriver Help Desk is a dream tool for call centres delivering maximum operational efficiency.

Use our powerful, practical, user-friendly solution to log and track every customer enquiry!   

Powerful cloud-based solution fully powered by Oracle.

Leading-edge
functionality.

Our solution comes with cutting-edge features to engage with your customers efficiently and effectively. 

Cloud & on-premise hosting.

Flexible hosting options for cloud and on-premise are offered based on
your business requirements. 

Lead time of just 12-16 weeks. 

Our solutions are 80% out-of-the-box, requiring only 20% customization and configuration. Go live in 12-16 weeks !

We offer value for money.

World-class solutions delivered at a fair and reasonable price, inclusive of training, licensing, support and maintenance. 

Request A Demo

Call us today to see how we can help your business. 








Named Best CRM Cloud Vendor of 2018 By Frost & Sullivan.

Ranked No.7 Out Of Top 25 CRM Solution Providers in Asia-Pacific By APAC CIO Outlook Magazine In 2017.

20-year proven track record in delivering world-class CRM software & services to Clients in the Asia-Pacific region. 

Malaysia 

Star CRM Sdn. Bhd.
Komune, Room 10,
Level 8, Vertical Corporate Tower B,
Avenue 10, The Vertical,
Bangsar South City,
No. 8, Jalan Kerinchi,
59200 Kuala Lumpur, Malaysia.
Tel:   03 9213 0060
Email: info@starcrm.com.my
web: www.starcrm.com.my

Singapore 

Star CRM Pte. Ltd.
1 Raffles Place
Tower 2, Level 19
Singapore 048616.
Tel:  +65 6808 5810
Email: info@starcrm.com.sg
web: www.starcrm.com.sg

India 

Star CRM India
Brigade Innovation LLP, Brigade REAP,
Ground Floor, Next to District 6, Sheraton Hotel,
Brigade Gateway Campus,
26/1, Dr. Rajkumar Road, Malleshwaram- Rajajinagar
Bangalore 560055, India.
Tel: - +91 97399 18708
Email: info@starcrm.co.in
web: www.starcrm.co.in

Social